Shipping policy


SHIPPING & DELIVERY

Items that you buy through interiorgalleryzurich.ch will have different delivery methods, times and prices, depending on size, supplier and whether it is already manufactured or it is manufactured upon order; please refer to the product page for a delivery estimate.

Your final shipping price will be clearly indicated at checkout. Items are usually delivered within 1-4 days for Switzerland. Items manufactured upon order might take up to 60 days for delivery - if you have any queries just drop us an e-mail to info@interiorgalleryzurich.ch. Delivery restrictions may apply, so be sure to read the product information before you make a purchase.

You will receive an email from us as your order has shipped. Sometimes, when you have ordered multiple items, your order might ship in several different packages. You will receive an email every time that a package has been sent to you with details about the items that it contains.

You must inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip.Then proceed to notify our Customer Service according to the procedure outlined below. If an item from your order is faulty or damaged, please email Customer Service via info@interiorgalleryzurich.chas soon as possible after receipt of item, but not later than 7 days after delivery. Please include the following in your email.

  • 1.The order details: order number, your contacts and date of delivery. 
    2.Information about the faulty or damaged product: product name and description and what is the problem with it. If possible, include a photo of the damaged product.
    3.Let us know if you have notified the courier upon delivery that the package is damaged during transportation.
    You will have to pay for the return transportation of the product, but we will reimburse you for this cost once we receive and inspect the item. In some cases we can make arrangements for a courier to collect the item directly from you.